Orders Shipping Warranty
Orders, Shipping & Warranty
This section covers checkout, shipping, tracking, returns, and warranty terms. For the most accurate information, always refer to the policy details shown on this site and during checkout.
Order
Q How soon will my order be processed?
A
After payment confirmation, orders are typically processed and prepared for dispatch within 1–3 business days. In some cases (model availability, verification, peak periods), processing may take longer.
Shipping
Q Will I receive a tracking number?
A
Yes. Once your order has been dispatched, a tracking number will be sent to you by email—typically within 1–3 business days.
Q How fast is delivery?
A
Once payment is confirmed, we will process your order immediately and usually ship it within 1-3 days. Depending on your country and address, it usually arrives within 5-15 days, and it takes about 30 days for remote areas.
Q Do you deliver to my country?
A
Yes, we can deliver to any country in the world.
Customs
Q What if a shipment is held or seized by customs?
A
If your shipment is confiscated by customs for any reason, please contact our support team and provide your order details and tracking information. We will arrange a brand-new replacement or issue a full refund accordingly.
Warranty
Q Do your watches have a warranty?
A
Yes, as long as the watch is not damaged by human factors, we support free warranty. Asian movement warranty for 1 year, Swiss movement warranty for 2 years, 1:1 Clone movement warranty for 5 years (free replacement of parts).
Q Does the watch come with original box and papers?
A
We currently offer a complimentary watch box (estimated value $35–99) with qualifying purchases. Packaging offers may vary by promotion. Learn more .
Payment
Q What payment methods do you accept?
A
We accept Credit Card, Bitcoin, USDT, Paypal, etc. Cryptocurrency offers up to 15% discount.
Returns
Q Can I return an order if I am not satisfied?
A
Yes, we support free returns within 30 days.
Support
Q What information should I provide when contacting support?
A
To help resolve requests efficiently, please include your order number, the email used at checkout, and (if shipped) your tracking number. If the issue is product-related, a clear description and photos/video (when applicable) can significantly speed up support handling.
Company
Q Are you a new company?
A
No, our predecessor was replica-watches.cn, which has more than 200,000 customers since 2015, with a favorable review rate of over 95%.