Return & Refund Policy

1. 30-Day Return or Exchange Window

Customers may request a return or exchange within 30 days of delivery, based on the shipment tracking confirmation.

This policy is designed to ensure customers can shop with confidence while maintaining a clear and fair process for all parties.

2. Full Refund Eligibility

A full refund may be issued in the following situations:

• The item received is incorrect or does not match the confirmed order
• The watch arrives non-functional (DOA) and the issue is verified
• The shipment is confirmed lost or seized by customs and delivery cannot be completed

Refunds are processed using the original payment method.

3. Exchange or Replacement Options

In cases where a refund is not required or preferred, customers may choose a replacement or exchange, including situations involving:

• Minor functional or cosmetic issues identified after delivery
• Transit-related damage verified through photos or video

Available solutions will be discussed with the customer before proceeding.

4. Return Authorization Process

To ensure proper handling, all returns and exchanges require prior authorization.

Customers should contact our support team and provide:

• Order number
• Description of the issue
• Item(s) and quantity involved

Returns sent without authorization may experience delays or be declined.

5. Shipping Issues & Responsibilities

• If an issue occurs due to our error, including incorrect items, verified defects, customs seizure, or confirmed transit damage, ReplicaFactory will arrange replacement or refund solutions.
• Customers may be asked to provide supporting evidence (such as photos or video) to help us process the request efficiently.

We recommend using trackable shipping methods for any authorized returns.

6. Refund Processing Time

Once the issue is confirmed or the returned item is received and inspected:

• Refund or replacement decisions are made within 1–3 business days
• Approved refunds are processed within 1–3 business days using the original payment method
• Additional time may be required for banks or payment providers to reflect the funds

7. Condition Review

Returned items are reviewed upon receipt. Refunds are issued when items are returned in reasonable condition, unless the return is related to a verified defect, damage during transit, or customs-related issue.

8. Customer Protection & Payment Disputes

ReplicaFactory is committed to resolving all return and refund matters transparently and in good faith.

If we fail to follow or honor this policy, customers may dispute the transaction through PayPal or their bank in accordance with the payment provider’s protection rules.

9. Contact & Support

For all return, exchange, or refund requests, please contact our after-sales support team through the official contact information listed on this website.