Return policy
Eligibility for refund or exchange
The purchase of goods from ReplicaFactory is required.
The customer has thirty days from the date of delivery to return the merchandise for a refund or exchange.
All merchandise must be returned in the original condition at the time of sale, including the box and all supporting parts.
Credit method
The payment method from the original order will be used for refund processing.
Return authorization
order number
Returned product
quantity
reasons for return
Customers should maintain their order number and shipment tracking code as personal documentation.
Refund
The processing time for credit card refunds extends between 7-30 business days.
Return merchandise transportation
Include a copy of the original invoice or detailed documentation in your return item
your name
address
contact number
Contact email
order number
Returned items and quantity
reasons for return
Returns and repairs
A refund can only be processed if the returned product remains in "saleable" condition which ReplicaFactory return department will determine.
We are not responsible for lost or damaged returns. The shipping carrier may steal or damage your package so we suggest you get proper insurance to prevent this from happening.
After ReplicaFactory receives your return, we will check and post the final product disposal. Depending on the condition of the product, a refund will be issued.
ReplicaFactory maintains the right to decide whether to accept or decline all return requests.
Please direct all questions regarding return procedures to the customer service department.